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Creating a Culture Customer Service Excellence
“What is Customer Service?” “What business are you in?”
“Who are your customers?” “What do your customers really want?”
Knowing the answers to these questions is critical to developing outstanding customer service within your business or organization. Sometimes the answers to these questions are not what we think they are!
In this course, “Creating a Culture of Customer Service Excellence,” you can learn what the answers are for your business or organization, and discover the 10 principles for incorporating outstanding customer service into the fabric of your culture.
What you’ll learn: |
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Includes: |
| 5 recorded modules | |
| PowerPoint Notes Slides | |
| Handouts and Activities | |
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| Documentation | |
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Designed for supervisors, managers, and direct service staff at all levels, both beginning and seasoned. Training provides guidance to leaders for guiding a culture change around customer service, while providing guidance on the important role that every staff member plays in creating a culture of customer service excellence. |
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Courses are provided by a link to the resource page containing all recorded presentations, handouts and resources. From this resource page, you can: |
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BONUS! Purchase just ONCE and use this training for ALL staff! (there is no per-person cost – you can train 1, 10, 100 or even 1000 staff members for this one low purchase price).
Price: $297.00
To purchase Creating a Culture Customer Service Excellence Training using a purchase order, click here
(Please note that you need to send or fax in BOTH the Purchase Order Request Form AND your Purchase Order so all information is included for order processing.)
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What Others Are Saying
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